These foundation models from Watson Natural Language Processing (NLP) deliver advanced processing and understanding of text, enabling the accurate extraction of information and insights from business documents, accelerating processes, and generating insights. In addition, Watson leverages large language models (LLMs).

Watson uses machine learning algorithms and asks follow-up questions to better understand customers and pass them off to a human agent when needed.

Watson is built on deep learning, machine learning and natural language processing (NLP) models to elevate customer experiences and help customers change an appointment, track a shipment, or check a balance.